December 9, 2008
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“Ramp Up Customer Service…”
Danny O’Malia
…said IBJ columnist Mickey Maurer (Nov 17-23) in his timely column, In a Panic? Here’s How to Survive. His message was simple: “You are important to us.” So how well do you tell your customers that now? If it’s not the very best thing that you do, then you’re more than likely in for a wild ride in the coming months.
Hi, I’m Danny O’Malia and I’m looking for a few good service providers. I joined Trustpointe nearly two years ago because they embodied the spirit of my late father, Joe O’Malia, and his quest to have his very dear customers trust that he’d do the right thing every day at O’Malia’s grocery stores. He did and he taught every employee at O’Malia’s to live, breathe and act upon legendary customer service. That included me.
Today I am at Sandler Training™, Trustpointe, and committed to teaching service oriented companies the secrets of building and sustaining superior customer service. It’s a message I’ve practiced all my life and I want to share the passion for customer service with your key service providers.
I deliver these programs here at Trustpointe and often on your location. We’ve designed the Legendary Customer Service program with your employees’ availability in mind. We have:
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A 3 hour, once-a-week for 5 weeks format.
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A 1 or half day session.
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Two hour “supercharge” sessions.
Too, I am often invited in for company-wide customer service motivational meetings and, more often than not, many of a company’s vendors and key customers are present as well.
Organizations typically choose me because:
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Their top customer contact people are “winging it.”
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High turnover in key service positions lends to poor skills and high customer dissatisfaction.
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Their taking their customers for granted…and they know it.
I’m filling classes for ’09 now and if you’d like to know more, call me, Danny O’Malia at 317-845-0041.
P.S. If you’re looking for a dynamic CUSTOMER SERVICE SPEAKER while the troops are in for the holidays or for kicking off the New Year, I sure hope you’ll consider me!
Trustpointe, Inc.
6666 East 75th Street, Suite 150
Indianapolis, IN 46250
Copyright ©2008 Trustpointe, Inc. All Rights Reserved.
